Privacy Policy

1. Introduction

Top End Tiling Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.topendtiling.co.nz or interact with our services. By using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, phone number, and email address (typically when you request a quote or contact us).
  • Project Details: information related to your tiling project, including location and requirements.
  • Communication Records: information you provide through forms, emails, or phone calls.
  • Technical Information: including IP address, browser type, device information, and usage data collected through cookies or analytics tools.

3. How We Use Your Information

We may use your information for purposes including:

  • Responding to enquiries and providing quotes.
  • Delivering our tiling services and related customer support.
  • Improving our website, services, and customer experience.
  • Sending service updates, promotional offers, or other communications (if you have consented).
  • Complying with legal or regulatory obligations.

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyze site traffic. You can adjust your browser settings to refuse cookies, but some website features may not function properly as a result.

5. Sharing of Information

We will not sell or rent your personal information. We may share your information only in the following circumstances:

  • With your consent.
  • With trusted third-party service providers (such as hosting providers, IT support, or marketing tools) who are bound by confidentiality obligations.
  • When required by law, regulation, or government request.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, and unauthorized access. However, please note that no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your information will be securely deleted or anonymised.

8. Your Rights

You may request to access, update, correct, or delete your personal information at any time. You may also withdraw your consent to receive marketing communications. To exercise these rights, please contact us at:

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with the effective date indicated at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at: